Kornoda Vendor Policy
This Vendor Policy applies to all sellers registered on Kornoda.com. Our goal is to maintain a safe, transparent, and customer-friendly e-commerce platform where vendors can operate smoothly, fairly, and professionally.
1. Prohibited & Restricted Products
Perishable goods (e.g., raw food, cooked meals, fresh items) are not allowed for upload or sale on Kornoda.
Any attempt to sell unauthorized, counterfeit, pirated, or illegal products is strictly prohibited. Such actions will result in permanent account suspension in accordance with Bangladeshi law.
2. Commission & Fees
A 5% commission applies to each successfully delivered product.
No registration, subscription, or listing fee is charged.
Commission is only applicable on successful order deliveries.
3. Shipping & Delivery
Vendors may use either their own delivery system or Kornoda’s optional shipping service.
If Kornoda’s shipping service is used, vendors must deliver the product to a designated Kornoda hub or office.
Delivery charges (if applicable) will be paid by the customer as per order details.
4. Product Quality & Responsibility
Vendors must ensure the authenticity, accuracy, and quality of the listed products.
Selling fake, incorrect, or poor-quality products is strictly forbidden and may lead to account suspension.
5. Payment Policy
Payments for successfully delivered orders will be sent to the vendor’s bank account or mobile banking account within 1–3 business days, after deducting the 5% commission.
Kornoda does not offer advance payments.
Vendors are responsible for providing accurate account information; Kornoda is not liable for incorrect payments due to vendor error.
6. Stock & Availability
Stock levels must be updated in real-time.
If a product is out of stock, it must be clearly marked as “Out of Stock” on the platform.
7. Customer Service & Professional Conduct
Vendors must respond to customer messages or complaints within 24 hours.
Communication must remain professional and respectful at all times.
8. Return & Refund Policy
Vendors must accept returns for damaged, defective, or incorrect products.
Refunds must be processed promptly and professionally.
9. Product Upload & Content
Product images, descriptions, prices, and features must be clear, accurate, and complete.
Providing false, misleading, or low-quality information may lead to account suspension.
10. Product Verification
Uploaded products will be verified by Kornoda’s team within 1–2 business days before being published.
Products without images and descriptions will not be approved.
11. Legal Compliance
Vendors must follow all applicable Bangladeshi laws.
Kornoda reserves the right to request a valid Trade License and National ID for verification.
12. Campaigns & Promotions
Vendors may participate in promotional campaigns only with Kornoda’s prior approval.
13. Security & Ethical Use
Any form of fraud, misinformation, or unethical activity is strictly prohibited.
Kornoda reserves the right to take legal action if required.
14. Policy Updates
Kornoda reserves the right to update or modify this policy at any time. All updates will be published at www.kornoda.com.
15. Vendor Benefits
Free marketing & SEO support
24/7 vendor support
Training and vendor meet-ups
16. Vendor Registration
👉 Start selling now:
www.kornoda.com/my-account
For Support or Queries:
📞 +8809638159873
📧 [email protected]
🏠 House#08, Road#03, Block#E, Banasree, Rampura, Dhaka-1219