Refund and Returns Policy

Return & Refund Policy of KornoDa.Com

Welcome to KornoDa.Com, a trusted online shopping platform in Bangladesh. This Return & Refund Policy explains how we manage product returns, exchanges, and refunds to ensure a smooth and satisfactory shopping experience. By using our website and services, you agree to comply with this policy.

Return Policy

We accept returns and exchanges under the following conditions:

  • Defective or Damaged Products:
    If you receive a product that is defective, damaged, or does not match the description or image shown on KornoDa.Com, please notify our Customer Service team within 1 (one) business day from the date of delivery. You must provide appropriate proof such as photos or videos. Upon verification, we will arrange for the product return and offer a replacement of the same or equivalent product within 10 (ten) business days. In this case, all return shipping costs will be borne by KornoDa.Com, and you will not be charged any additional fees.

  • Change of Mind / Other Reasons:
    If you wish to return or exchange a product due to change of mind or other reasons not related to product defects, you may do so subject to a 10% deduction from the product price as a restocking fee. The product must be returned in its original, unopened condition, with all tags, stickers, and packaging intact. You will be responsible for all shipping and courier charges related to the return. Once we receive the product and verify its condition, we will process the exchange or provide a replacement within 10 (ten) business days.

Refund Policy

Refunds are processed under the following circumstances:

  • Defective or Damaged Products:
    If a returned product is confirmed to be defective or damaged, your refund request will be processed within 10 (ten) business days of verifying the claim, provided the complaint was made within 1 (one) business day after delivery.

  • Non-Delivery of Product:
    KornoDa.Com does not charge any advance payment for products or shipping at the time of order placement. If the product is not delivered within the stipulated timeframe, the order will be automatically canceled, and no refund will be applicable since no payment has been made in advance. Customers are not obligated to accept delayed products but may contact our sales department to proceed if desired.

  • Change of Mind:
    Refunds are not applicable for cases where the customer changes their mind after receiving the product or for any reasons unrelated to product quality.

How to Initiate a Return or Refund

To request a return, exchange, or refund, please contact our Customer Service team as soon as possible. Provide your order details and clear evidence if the product is defective or damaged.

Customer Support

Our Customer Service team is available daily from 10:00 AM to 8:00 PM (BST). You can reach us via:

We strive to respond promptly and assist you with any concerns or inquiries.

Our Address

KornoDa Online Shop
House#08, Road#03, Block#E, Banasree, Rampura, Dhaka-1219, Bangladesh

Main Menu